Privacy policy
This privacy policy tells you what to expect us to do with your personal information.
Contact details
info@lookingoutforthem.com
What information we collect, use, and why
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Marketing preferences
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Information about your browser, network, and device
This information may also include details about your use of this website, including:
· Clicks
· Internal links
· Pages visited
· Scrolling
· Searches
· Timestamps
Lawful bases and data protection rights
Under EU and UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the GDPR.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below.
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
How long we keep information
We keep the information you provide for 5 years, which may be extended for as long as it is actively used to communicate with you (e.g. your email address is used to provide you with email updates and you have not unsubscribed).
Who we share information with
Data processors
Squarespace
Squarespace collects and stores the information you provide when filling in forms on this website. Squarespace also collects website visitor data for analytics.
Google stores some of the information that you provide when filling in forms on this website. They also collect website visitor data for analytics.
Sharing information outside the EU and UK
Where necessary, our data processors may share personal information outside of the EU and the UK. When doing so, they comply with the GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Squarespace Inc
Category of recipient: Website hosting
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: EU-U.S. Data Privacy Framework, Swiss-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework
Organisation name: Google LLC
Category of recipient: Storage provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy policy.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Data Protection Authority in your country.